Central Public Information Technologies

Information Technologies used by Central Government Agencies: This refers to the hardware, software, and networks used by government ministries, departments, and other agencies to manage information, communicate with citizens, and deliver public services. These technologies can include:

• Enterprise Resource Planning (ERP) systems for managing core business functions.
• Customer Relationship Management (CRM) systems for managing interactions with citizens.
• Content management systems for publishing information on government websites.
• E-governance platforms for delivering online services to citizens.

Technologies mandated by the Right to Information (RTI) Act: The RTI Act of India mandates that government agencies disclose information requested by citizens within a stipulated timeframe. This can involve using various technologies to facilitate information access, such as:

• Online RTI portals for submitting RTI requests electronically.
• Document management systems for storing and organizing government records.
• E-filing systems for submitting RTI appeals online.